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Apple Remote Desktop Administrator’s Guide
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Apple Remote Desktop Administrator’s Guide
Contents
About This Book
Using This Guide
Remote Desktop Help
Notation Conventions
Where to Find More Information About Apple Remote Desktop
Using Apple Remote Desktop
Administering Computers
Deploying Software
Taking Inventory
Housekeeping
Supporting Users
Providing Help Desk Support
Interacting with Students
Finding More Information
Getting to Know Remote Desktop
Remote Desktop Human Interface Guide
Remote Desktop Main Window
Task Dialogs
Control and Observe Window
Multiple-Client Observe Window
Report Window
Changing Report Layout
Configuring Remote Desktop
Customizing the Remote Desktop Toolbar
Setting Preferences for the Remote Desktop Administrator Application
Interface Tips and Shortcuts
Installing Apple Remote Desktop
System Requirements for Apple Remote Desktop
Network Requirements
Installing the Remote Desktop Administrator Software
Setting Up an Apple Remote Desktop Client Computer for the First Time
Upgrading the Remote Desktop Administrator Software
Upgrading the Client Software
Method #1—Remote Upgrade Installation
Method #2—Manual Installation
Upgrading Apple Remote Desktop Clients Using SSH
Creating a Custom Client Installer
Considerations for Managed Clients
Removing or Disabling Apple Remote Desktop
Uninstalling the Administrator Software
Disabling the Client Software
Uninstalling the Client Software from Client Computers
Organizing Client Computers Into Computer Lists
Finding and Adding Clients to Apple Remote Desktop Computer Lists
Finding Clients by Using Bonjour
Finding Clients by Searching the Local Network
Finding Clients by Searching a Network Range
Finding Clients by Network Address
Finding Clients by File Import
Making a New Scanner
Making and Managing Lists
About Apple Remote Desktop Computer Lists
Creating an Apple Remote Desktop Computer List
Deleting Apple Remote Desktop Lists
Creating a Smart Computer List
Editing a Smart Computer List
Creating a List of Computers of from Existing Computer Lists
Importing and Exporting Computer Lists
Transferring Computer Lists from Apple Remote Desktop 3 to a New Administrator Computer
Transferring Remote Desktop 2 Computer Lists to a New Remote Desktop 3 Administrator Computer
Transferring Old v1.2 Computer Lists to a New Administrator Computer
Understanding and Controlling Access Privileges
Apple Remote Desktop Administrator Access
Setting Apple Remote Desktop Administrator Access Authorization and Privileges Using Local Accoun
Setting Apple Remote Desktop Administrator Access Authorization and Privileges Using Local Accoun
Apple Remote Desktop Administrator Access Using Directory Services
Creating Administrator Access Groups
Enabling Directory Services Group Authorization
Apple Remote Desktop Guest Access
Apple Remote Desktop Nonadministrator Access
Limiting Features in the Administrator Application
Virtual Network Computing Access
Command-Line SSH Access
Managing Client Administration Settings and Privileges
Getting an Administration Settings Report
Changing Client Administrator Privileges
Setting Up the Network and Maintaining Security
Setting Up the Network
Using Apple Remote Desktop with Computers in an AirPort Wireless Network
Getting the Best Performance
Maintaining Security
Remote Desktop Authentication and Data Transport Encryption
Encrypting Observe and Control Network Data
Encrypting Network Data During Copy Items and Install Packages Tasks
Interacting with Users
Controlling
Controlling Apple Remote Desktop Clients
Control Window Options
Switching the Control Window Between Full Size And Fit-To-Window
Switching Between Control and Observe Modes
Sharing Control with a User
Hiding a User’s Screen While Controlling
Capturing the Control Window to a File
Switching Control Session Between Full Screen and In a Window
Sharing Clipboards for Copy and Paste
Controlling VNC Servers
Setting up a Non–MacOSX VNC Server
VNC Control Options
Configuring an Apple Remote Desktop Client to be Controlled by a VNC Viewer
Observing
Changing Observe Settings While Observing
Changing Screen Titles While Observing
Viewing a User’s Account Picture While Observing
Viewing a Computer’s System Status While at the Observe Window
Shortcuts in the Multiple Screen Observe Window
Observing a Single Computer
Observing Multiple Computers
Observing a Computer in Dashboard
Sending Messages
Sending One-Way Messages
Interactive Chat
Viewing Attention Requests
Sharing Screens
Sharing a Screen with Client Computers
Monitoring a Screen Sharing Tasks
Interacting with Your Apple Remote Desktop Administrator
Requesting Administrator Attention
Canceling an Attention Request
Changing Your Observed Client Icon
Administering Client Computers
Keeping Track of Task Progress and History
Enabling a Task Notification Script
Getting Active Task Status
Using the Task Feedback Display
Stopping a Currently Running Task
Getting Completed Task History
Saving a Task for Later Use
Creating and Using Task Templates
Editing a Saved Task
Installing Software Using Apple Remote Desktop
Installing by Package and Metapackage
Installing Software on Offline Computers
Installing by Using the Copy Items Command
Using Installers from Other Companies
Upgrading Software
Copying Files
Copy Options
Copying from Administrator to Clients
Copying Using Drag and Drop
Restoring Items from a Master Copy
Creating Reports
Collecting Report Data
Using a Task Server for Report Data Collection
Report Database Recommendations and Bandwidth Usage
Auditing Client Usage Information
Finding Files, Folders, and Applications
Comparing Software
Auditing Hardware
Testing Network Responsiveness
Exporting Report Information
Using Report Windows to Work with Computers
Maintaining Systems
Deleting Items
Emptying the Trash
Setting the Startup Disk
Renaming Computers
Synchronizing Computer Time
Setting Computer Audio Volume
Repairing File Permissions
Adding Items to the Dock
Changing Energy Saver Preferences
Changing Sharing Preferences for Remote Login
Setting Printer Preferences
Managing Computers
Opening Files and Folders
Opening Applications
Quitting Applications Without Logging Out the User
Putting a Computer to Sleep
Waking Up a Computer
Locking a Computer Screen
Displaying a Custom Picture on a Locked Screen
Unlocking a Computer Screen
Disabling a Computer Screen
Logging In a User at the Login Window
Logging Out the Current User
Restarting a Computer
Shutting Down a Computer
Starting Up a Computer
UNIX Shell Commands
Send UNIX Command Templates
Executing a Single UNIX Command
Executing Scripts Using Send UNIX Command
Built-in Command-Line Tools
Automating Tasks
Working with the Task Server
Preliminary Planning for Using the Task Server
Setting Up the Task Server
Setting Up an Admin Console to Query the Task Server
Setting Up Clients to Interface with the Task Server
Using Automatic Data Reporting
Setting the Client’s Data Reporting Policy
Creating a Template Data Reporting Policy
Working with Scheduled Tasks
Setting Scheduled Tasks
Editing Scheduled Tasks
Deleting Scheduled Tasks
Using Scripting and Automation Tools with Remote Desktop
Using AppleScript with Remote Desktop
Using Automator with Remote Desktop
Icon and Port Reference
Client Status Icons
Apple Remote Desktop Status Icons
List Menu Icons
Task Status Icons
System Status Icons (Basic)
System Status Icons (Detailed)
TCP and UDP Port Reference
Report Field Definitions Reference
System Overview Report
Storage Report
USB Devices Report
FireWire Devices Report
Memory Report
Expansion Cards Report
Network Interfaces Report
Network Test Report
Administration Settings Report
Application Usage Report
User History Report
AppleScript Remote Desktop Suite
Classes and Commands for the Remote Desktop Application
PostgreSQL Schema Sample
Index
Apple Remote Desktop
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